Contact
Response Time
Best-effort
No SLA guaranteed. Typically 48–72 hours.
⚠ Never share your private keys or seed phrase with anyone, including CTX support.
Frequently Asked Questions
Security
CTX never stores private keys
Your keys remain in your wallet at all times.
Non-custodial by design
Funds never pass through CTX. They stay in your wallet throughout every interaction.
Read-only unless you authorize
Wallet connections don't grant CTX spending rights. Every action needs your explicit approval.
Verify every transaction
Check recipient address, token, and amount in your wallet before approving. CTX cannot undo confirmed transactions.
On-chain and publicly verifiable
All trades are executed on-chain and can be verified on the respective blockchain explorer.
No account or KYC required
Your wallet address is your identity. No email, password, or identity documents are collected.